🌿 Shipping Policy
We currently ship within the United States only.
Processing Times
Most ready-to-ship orders are processed within 1–2 business days.
Custom or made-to-order items may require additional time and typically ship within 7 business days.
Processing time refers to the time needed to prepare your order before it ships and does not include transit time.
Shipping Method
All orders are shipped via USPS. Once your order ships, you will receive tracking information so you can follow its journey to your door.
Free Shipping
We’re happy to offer free shipping on U.S. orders over $30.
If you have questions about your order or need assistance, please don’t hesitate to reach out — we’re always happy to help.
🌿 Returns & Refunds Policy
Because our products are personal care items, we approach returns with care and fairness.
Returns
We accept returns on unused and unopened products only. If you need to request a return, please contact us within 7 days of delivery.
Used personal care products are not eligible for return. However, if there is an issue with your order, we’re always happy to review it on a case-by-case basis.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
To help us assist you quickly, we may ask for photos of the item and packaging.
Depending on the situation, we may offer a replacement or refund.
Refunds
Approved refunds will be issued to the original payment method once the return is received and reviewed.
🌿 Product Use & Sensitivity Disclaimer
Our products are created with care and are designed to be gentle and suitable for all skin types. However, individual results may vary.
We recommend reviewing ingredient lists carefully and performing a patch test before regular use, especially if you have known sensitivities.
If you have questions about product use or choosing the right items for your needs, we’re always happy to help.
Our products are intended for external use only and are not intended to diagnose, treat, cure, or prevent any medical condition.
🌿 Ingredients & Transparency
Ingredient transparency is important to us. Full ingredient lists are provided on each product page, allowing you to make informed choices with confidence.
We offer a variety of options, including:
- Unscented products
- Lightly scented products
- Fragrance-free options
If you’re unsure which option is best for you or your family, feel free to reach out — we’re glad to guide you.
🌿 Privacy Policy
Your privacy matters to us. Any information you choose to share with The Herbal Bath is used only to support your shopping experience and communicate with you when needed.
We may collect information such as email addresses for order updates or newsletters, and we use cookies and analytics tools to improve our website experience.
We do not sell or share your personal information beyond what is necessary to operate our business and fulfill your orders.
🌿 Contact & Support
If you have questions about an order, a product, or anything else, we’re here to help.
You can reach us through:
- Our contact form
- Email support
We aim to respond to all inquiries within 1–2 business days. As a small-batch business, response times may vary slightly during busy periods, but every message is important to us and will be answered with care.