Shipping and Returns Policy

Shipping

At The Herbal Bath, every order is carefully handcrafted, packed, and shipped with care. We take pride in creating small-batch bath and body products and work to get your order on its way as quickly as possible.

Processing Times

  • Ready-to-ship items: Ship within 1–2 business days
  • Custom or made-to-order items: Ship within 7 business days

If your order contains both ready-to-ship and custom items, your order may ship once all items are ready.

Shipping Destination

We currently ship within the United States only.

Shipping Carrier

Orders are shipped via USPS and include tracking information.

Shipping Rates

  • Free standard shipping on orders of $30 or more
  • Orders under $30 will have shipping calculated at checkout.

Once your order ships, you’ll receive an email with tracking information so you can follow your package’s progress.

Order Changes & Cancellations

Need to make a change?

If you need to change or cancel an order, please contact us as soon as possible. We’ll do our best to accommodate your request before your order ships. Once an order has been shipped, it can no longer be canceled.

Returns & Refunds

We want you to feel confident when shopping with The Herbal Bath.

If you’re not completely satisfied with your purchase, we accept returns of unused and unopened products within 7 days of the delivery date.

Buyer’s Remorse Returns

If you simply change your mind about your purchase:

  • Products must be unused, unopened, and in their original condition.
  • Contact us within 7 days of delivery to request a return.
  • A return shipping label will be provided for your convenience.
  • The cost of return shipping will be deducted from your refund.
  • Refunds are processed within 3 business days after your return has been received and inspected.

Original shipping charges are non-refundable on buyer’s remorse returns.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, we may ask you to provide photos of:

  • The product
  • The shipping box or packaging
  • The shipping label
  • Any visible damage

If the issue is determined to be the result of shipping damage, a manufacturing defect, or an error on our part:

  • We will provide a prepaid return shipping label (when a return is needed).
  • Return shipping costs will be covered by The Herbal Bath.
  • Original shipping charges (if any) will also be refunded.
  • A replacement or full refund will be provided, depending on the situation.

Non-Returnable Items

For health and hygiene reasons, opened or used bath and body products cannot be returned.

However, if you experience a quality concern or believe there is an issue with your product, please contact us. We’ll review each situation individually and do our best to make it right.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please contact us as soon as possible.

We will work with USPS to investigate the shipment and help determine the best resolution. Each situation is unique, so lost package claims are handled on a case-by-case basis.

Need Assistance?

If you have any questions about your order, shipping, or a return, we’re always happy to help.

📧 Email: Admin@theherbalbath.com

Or visit our Contact Us page to send us a message.

We typically respond within 1–2 business days.r questions related to refunds and returns.